There have been a growing number of online scams, such as phishing attacks, on real estate platforms in recent times. Some of our customers have also reported such incidents. Identity fraud is a crime, and we take it seriously. Please take a few minutes to familiarise yourself with these simple tips to protect yourself from falling victim to online fraud.
How to spot phishing early on
Phishing messages often attempt to gain your trust by claiming to originate from a well-known company and using similarly designed content and layouts. The typically unsolicited messages prompt you to perform an action (e.g. click on a button, enter your login etc.).
However, there are ways to determine whether a message is genuine or not:
- Check the sender’s e-mail address. It may look familiar at first glance, but on closer inspection, you notice some differences.
- Check the URL of the website you are redirected to after clicking the e-mail link. Scammers are becoming more and more sophisticated in this, so a website may look very similar in terms of the design you would expect. The URL will be different, however.
- Never share personal information, such as passwords or login data, with anyone by e-mail or phone. Employees of Homegate or other reputable providers will never ask you to disclose such information.
“Dear agent, for security reasons, please send us your user name and password to Homegate.firstname.lastname@example.org. As the website has undergone some changes, we are offering you a free premium listing as a bonus. Thank you for your understanding!”
- Often, you will notice obvious grammar errors and spelling mistakes (e.g. incorrect syntax) in the e-mail or on the website. This is also a red flag that the sender is not genuine.
- If you have received a suspicious e-mail from anyone claiming to represent us, please forward it immediately to email@example.com.